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Northern Armour Returns & Refund Policy

Last Updated: June 19, 2026

At Northern Armour, we stand behind every product we carry. If something isn't right, we want to make it right.

1. Return Eligibility

To be eligible for a return, your item must be:

  • Unopened and unused, with the factory seal intact
  • In its original packaging
  • Submitted within 30 days of your delivery date

2. Final Sale Items

The following items cannot be returned under any circumstances:

  • Ceramic Coatings — due to temperature sensitivity and shelf-life constraints, all ceramic coatings are final sale. Once a coating leaves our facility, we cannot verify whether it was exposed to freezing or extreme heat.
  • Opened Chemicals — any compound, polish, soap, dressing, or detailing chemical that has been opened.
  • Clearance Items — any item marked as Final Sale at the time of purchase.

3. Hazardous Materials

Some detailing chemicals, including solvent-based degreasers, iron removers, and coating prep products, are classified as Dangerous Goods under Transport Canada regulations. Standard consumer carriers (Canada Post, UPS, etc.) do not permit return shipment of these items. If you believe your item falls into this category, contact us before attempting a return.

4. Freezing & Weather Damage

We ship from our facility in Waterloo, Ontario. During winter months (November through April), we recommend selecting thermal protection at checkout. Northern Armour is not responsible for water-based products that freeze or separate during return transit.

5. Damaged or Defective Orders

If your order arrives damaged or leaking:

  • Notify us within 48 hours of delivery at support@northernarmour.ca
  • Include clear photos of the damaged packaging and product
  • Do not dispose of the box or packaging until we confirm your claim is resolved

If a ceramic coating arrives partially cured or crystallized, contact us immediately upon opening. We guarantee all coatings are fresh at the time of shipment.

6. How to Start a Return

  1. Email support@northernarmour.ca with your order number and reason for return
  2. We will issue a Return Merchandise Authorization (RMA) number. Returns received without an RMA will be refused.
  3. Pack the item securely and ship it with a trackable service. Return shipping costs are your responsibility.
  4. Send your return to:

Northern Armour — Returns

Attn: RMA #____

755 Bridge Street W, Unit 1

Waterloo, ON N2V 2G6

7. Refunds

Once we receive and inspect your return, we will notify you of the outcome within 2 business days. Approved refunds are processed to your original payment method within 5–7 business days.

Original shipping charges are non-refundable. If your order qualified for free shipping, the actual shipping cost will be deducted from your refund.

Questions? Email us at support@northernarmour.ca or call us during business hours. We're real people and happy to help.

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